What Owner-Operated Really Means for Homeowners

Hey folks! This is Tim from A Team Hardwoods LLC.

Welcome to another Q&A session where I answer questions from you all on the internet.

Today's question is:

"What Owner-Operated Really Means for Homeowners"

Summary:

For Tim, being owner-operated means he is personally on every job, present roughly eighty percent of the time, with his son handling the work when Tim steps away to look at another project. The work is hands-on from start to finish. He contrasts this with larger flooring companies where a homeowner meets a salesperson who books the job, then deals with a separate install crew, a separate refinishing crew, and a separate finish crew. That hand-off structure, he explains, creates many opportunities for mistakes to happen between four different people coming through the home. With his approach, the same familiar faces are present throughout the entire project. Tim believes this consistency often makes homeowners feel safer and more comfortable, knowing the same people are in their house for the whole job rather than a rotating series of strangers.

Answer:

Owner-operated means I'm on every job. I'm there at least eighty percent of the time, unless I'm running to look at another job, and then my son's there. So it's hands-on from start to go. I'm not like other companies where you'll meet the guy that comes out and gets the job, and then next you've got your install group, and then you have a refinishing group, and then on top of that a finish group. It's just a way for a lot of mistakes to happen in between, with four different people coming through your home. So I think a lot of times it makes homeowners feel a little safer too, knowing the same people are at their house the whole time doing the job. That's really what owner-operated means in my case: the same hands are on it from beginning to end, not a salesperson and then three different crews you've never met handing the job off to each other.